- To get a pre-purchase advice, you may post in the theme’s forum
- To get a response more promptly, you are recommended to use our Ticket-system
- We try to answer your questions within 1-10 hours. However, if any delay occurs it doesn’t mean that we forgot about you. Some of the issues require testing and analyzing, so we could help you more profoundly.
- Please, note! We do not support queries if you do not have a purchase code.
- Item support does not include:
- Customization and installation services
- Support for third party software and plug-ins
How to use our Support System
ThemeRex technical support is always there to assist their users
with all their technical questions regarding ThemeRex products.
- In the ‘Item Details’ there is a clickable banner “Support Sys” using which you are getting into tickets.
- Or you may simply use this link themerex.ticksy.com
- Enter your purchase key and register in the system
- To avoid confusing, please use for Support System your own ThemeForest login
- Fill out the ticket form
How to find a Purchase key
- Open the ‘downloads’ tab in your account
- Find our theme in the list of products
- Click ‘download’ button, and in the drop down menu select “license sertificate & purchase code”